Privacy Policy

When you shop with us, we may collect the following types of information:

• Personal details: Your name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Transaction data: Details about purchases you make including products ordered, amounts paid, and payment method type (we do not store full card numbers).
• Communication data: Messages you send us via WhatsApp, email, or our contact form.
• Device & usage data: Browser type, IP address, pages visited, and time spent on our website — collected automatically via cookies and analytics tools.

We use the information we collect solely to operate and improve our services:

• To process and fulfil your orders, including shipping and delivery coordination
• To send order confirmations, shipping updates, and support communications via WhatsApp or email
• To respond to your inquiries and resolve any issues with your order
• To improve our website experience and product offerings based on aggregate usage patterns
• To comply with legal obligations such as GST invoicing and record-keeping under Indian law

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Your data is stored on secure servers. We implement industry-standard measures to protect your information against unauthorised access, alteration, disclosure, or destruction:

• HTTPS encryption for all data transmitted between your browser and our website
• Access controls restricting database access to authorised personnel only
• Regular security reviews of our systems and third-party integrations

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect any unauthorised activity on your account, please contact us immediately at support@manchissilks.com.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use cookies to:

• Remember items in your shopping cart between sessions
• Keep you signed in to your account
• Understand how visitors navigate our site (via anonymised analytics)

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect certain features such as the shopping cart and login functionality.

We use a limited number of trusted third-party services to operate our store:

• Razorpay — our payment gateway. All card and UPI transactions are processed securely by Razorpay. We do not see or store your full payment credentials. Razorpay's privacy policy is available at razorpay.com/privacy.
• Shipping partners (BlueDart, DTDC, India Post) — your name and address are shared with our courier partners solely for the purpose of delivering your order.
• WhatsApp (Meta) — used for order communication and customer support. Messages sent via WhatsApp are subject to Meta's privacy policy.

As a customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to any legal retention obligations.
• Objection: Object to the use of your data for any purpose other than fulfilling your order.

To exercise any of these rights, please contact us using the details below. We will respond within 10 business days.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

• Email: support@manchissilks.com
• WhatsApp: +91 73385 21763
• Address: Manchi's Silks, Molakalmuru, Chitradurga District, Karnataka – 577535, India

This policy was last updated in June 2025. We reserve the right to update it periodically; any changes will be reflected on this page.